FAQ: Turtle Ita Bag
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I Change My Address?

Yes! You can change the address associated with your pledge until stock arrives and is ready to be sent out. You will get plenty of warning to make sure it is updated on time.

Last updated: April 27, 2022 06:51

How Long Do I Have To Complete My Survey?

Please, please, please complete your survey as soon as possible!! This will help me get accurate numbers to my manufacturer and get production under way. All surveys must be completed by the 15th of May 2022 or you may risk missing out on your first choice of designs and colours.

Last updated: April 27, 2022 06:53

When Will I be Charged for Shipping?

I will charge for shipping once the majority of surveys have been filled out, ideally at the start of June.

Last updated: April 27, 2022 06:52

Can I Change My Reward Choices?

You may change your reward choices and add-ons until surveys are locked, this will happen in May 2022. After this, stock will have been ordered for you so you cannot change your choices. All remaining stock will be available on my store once Kickstarter and BackerKit orders have been fulfilled.

Last updated: April 27, 2022 06:53

When Will my Goodies Arrive?

All going to plan, I am hoping to receive stock in November 2022 ready to ship out in December.

Last updated: April 27, 2022 06:54

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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